Skip to main content

Apple's Warranty Policy on iPad

Recently my iPad suddenly refused to turn-on. Since it is under warranty, I decided to bring it down to the service centre for a repair (in Singapore).

To my shocks, the service centre refused to take in my iPad. The reason given was that I have dents at the corners of my iPad. I argued that the iPad has had dents all this while and was still working well, the fault is not related to the dents. However, the service centre stands by their policy.

Apple replaces a faulty iPad under warranty and does not repair them (at least in Singapore). This could have resulted in abuse by Apple users to replace their badly deformed iPads by faking some faults. 

I am not asking Apple to replace my iPad. I just need them to rectify the fault. They can give me back the iPad in whatever condition that I have given them after they have repair it. Nobody has asked for a new replacement, it is their policy of not repairing the iDevice but replacing it.

Update: Apple has been good. They have excellent customer service and support. They have spoken to me, and had make an exception to replace my iPad for free! I doubt any other companies could emulate what Apple have done! 





Comments

Anonymous said…
Exact same thing happened to me (I'm in DC area)! How did you get them to replace it?
Anonymous said…
hі!,Ι lіke youг wгiting very muсh!
share ωе κeep in touch extrа approximаtely уour aгticle on AOL?
Ι require an expегt in thіs аrea to solve mу pгοblem.

Maybe that's you! Taking a look ahead to see you.

my blog; merchant cash loans
Anonymous said…
It's remarkable to visit this web page and reading the views of all friends about this article, while I am also zealous of getting know-how.

Here is my web-site; http://garagedoorrepair-phoenix.com/
Razzaq said…
Thanks for great information you write it very clean. I am very lucky to get this tips from you.
iPad Repair
did you get it replaced with your courier or an auhorised repair centre?
Muhammad Shoaib said…
Nice job, it’s a great post. The info is good to know!
ipad repair plano

Popular posts from this blog

Getting Watch Maker and third party watch faces to work on an iOS connected Android Wear

Many people loves their Apple Watch, so do I. As Android Wear improves over the past year,  we started to take it seriously. I have got an Huawei Watch with cool round 400x400 pixel AMOLED display. It looks like a traditional watch with a glance at it. The cool thing about having an Android Wear is that you have access to tons of cool watch faces. Apple Watch is limited by the fact that it has limited selection build by Apple, no developer has been given access to build any watch face for it.

You must be wondering how do you connect your Android Wear to iPhone and get access to third party watch faces. The Android Wear iOS app provided by Google provides access to some limited selection of watch faces, you can't use any of those that are out there on the internet developed for Watch Maker or Facer.

Thanks to Kevin from XDA Forum, you are in luck now. 

You can now install third party watch faces on your Android Wear and get connected to iPhone for notifications and Google Now. It may …

Xiaomi Mi-3 Review Part 1 - The Hardware

Introduction Finally Xiaomi Mi-3 is launched in Singapore on 7th March 2014. The phone has been much talk about in the past few months. As you might already know, Xiaomi has been growing from strength to strength doubling it's sales year to year. Their phones have been selling like hotcakes and sold out every time it is out for sales in China, Hong Kong and Taiwan. When they launched the Hongmi during the past 2 launches here in Singapore, it's sold out within minutes. Mi-3 launches this time round is no difference, it's sold out in 2 minute. Well, the number of Mi-3 phones put out for sales is unknown... Design First thing you will noticed when you get your Mi-3 is that the phone is beautifully packaged in a slim brown box. When you opened the box, you will see the much waited Mi-3.  Xiaomi’s flagship phone is an extremely slim and light device. It measures 5-inches with a thickness of a mere 8.1mm and weighing at only 145 grams. The design looks like a hybrid of Nokia Lumia …

A Quick Look into the Beautiful iPhone 6

There have been many leaks of iPhone 6. It doesn't look attractive until the high quality detail leaks in the past 2 days. The assembled 4.7 inch space gray iPhone 6 looks beautiful indeed!

The LCD glass is curved at the edges towards the unibody body.
Space gray iPhone 6 is beautiful even with the plastic banding
The protruded camera is enclosed with a chromed (or liquidmetal) ring. It blends nicely with the space gray body.
Look at the iPhone 6 LCD (right), it almost touches the edge of the body.
iPhone 6 4.7" is thinner than iPhone 5/5s
iPhone 6 is slightly taller than iPhone 5/5s
It's slightly larger than a iPhone 5/5s but it definitely feels more comfortable.